severless-ticket-sentiment-analysis-and-automated-escalation

lambda

This application "listens" for a ticket creation event from Zendesk, analyses the ticket for negative sentiment, tags the ticket accordingly and invokes an automated workflow (Step function) that escalates the ticket's priority according to your SLA wait times.

How to download and setup severless-ticket-sentiment-analysis-and-automated-escalation

Open terminal and run command

git clone https://github.com/aws-samples/severless-ticket-sentiment-analysis-and-automated-escalation.git

git clone is used to create a copy or clone of severless-ticket-sentiment-analysis-and-automated-escalation repositories. You pass git clone a repository URL.
it supports a few different network protocols and corresponding URL formats.

Also you may download zip file with severless-ticket-sentiment-analysis-and-automated-escalation https://github.com/aws-samples/severless-ticket-sentiment-analysis-and-automated-escalation/archive/master.zip

Or simply clone severless-ticket-sentiment-analysis-and-automated-escalation with SSH

[email protected]:aws-samples/severless-ticket-sentiment-analysis-and-automated-escalation.git

If you have some problems with severless-ticket-sentiment-analysis-and-automated-escalation

You may open issue on severless-ticket-sentiment-analysis-and-automated-escalation support forum (system) here: https://github.com/aws-samples/severless-ticket-sentiment-analysis-and-automated-escalation/issues

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