severless-ticket-sentiment-analysis-and-automated-escalation
aws-samples
This application "listens" for a ticket creation event from Zendesk, analyses the ticket for negative sentiment, tags the ticket accordingly and invokes an automated workflow (Step function) that escalates the ticket's priority according to your SLA wait times.
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7 data points · 2021-05-01 → 2025-09-01How do you feel about this project?
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Question copied to clipboardWhat is the aws-samples/severless-ticket-sentiment-analysis-and-automated-escalation GitHub project? Description: "This application "listens" for a ticket creation event from Zendesk, analyses the ticket for negative sentiment, tags the ticket accordingly and invokes an automated workflow (Step function) that escalates the ticket's priority according to your SLA wait times.". Written in JavaScript. Explain what it does, its main use cases, key features, and who would benefit from using it.
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